Shipping Terms & Conditions
ALL OUR ITEMS ARE IN STOCK AND READY TO SHIP!
- Free Shipping (Express Courier) – You will enjoy FREE shipping when you spend a R1500 or more on our website. Delivery time, 1 - 3 business days.
- Express Courier Service R 120 – Delivers to your door, 1 - 3 business days for shipping.
- International Express R 799 (+/-$45 USD) – Delivery (Includes Tracking Number) 5 – 10 working days.
- Average Delivery Time - Our average delivery time is one business day to main city hubs.
** For personalised items please add 1-2 business days extra to the standard shipping timeframe.
ORDER PROCESSING & DELIVERY: Dispatching of items will happen once we have received your full payment. From receipt of payment, dispatch will happen the same day if it is before 14:00 pm, after that it will be dispatched the next business day, during special occasions such as Christmas season and Valentine’s Day this may be extended by one business day due to the high volume of orders. For personalised items please add 1-2 business days extra to the standard shipping timeframe. NB** Please take note, due to the increase in fraudulent EFT proof of payments, we will NO longer send out parcels before we received the money in our bank account. (This only applies if you choose EFT payment option at checkout) **
PUBLIC HOLIDAY: Please note, that orders will not be processed, dispatched or delivered on a public holiday in South Africa. Public holidays will delay the delivery of your order by at least one day.
Tracking numbers will be emailed to our customers once we have handed your package over for delivery.
Please note that our courier companies are not able to deliver to P.O Boxes. We will also not be held responsible for incorrect delivery details supplied when checking out. Please note that if you select our courier option, somebody will need to sign for the parcel.
CONDITION OF GOODS
The Silver Goose will supply all goods to the delivery company in good order. You may request for us to take a picture which will be date stamped, of your items before they are sealed in their final packaging, but cannot ensure that the goods arrive at your chosen delivery address in the same good order and thus do not take responsibility for damage to items during transit.